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Conversational rules for case discussion, using a reflecting team
- The case presenter first talks without interruption for a couple of minutes (or longer if time permits).
- Other members of the team then ask questions to clarify the case or its context, but they cannot give advice or make any suggestions (even indirect ones like “have you thought of…?”).
- The case presenter then poses a question or task for the team to consider (for example “is there any aspect of this case I might be missing?” or “what would you do in this situation?”).
- The team responds by discussing this, but without looking at the presenter, or involving him or her in the conversation.
- Finally, the presenter gives feedback to the team about what was most helpful in the discussion, and what action it will lead to.